Returns & Exchanges

At Java House, we take pride in our premium coffee products and want you to be completely satisfied with your brew. Due to the perishable nature of our products, we offer a 14-day return window for unopened items to ensure the highest quality and safety standards.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a brief explanation of why you would like to return the product.

2

Verify Product Condition

Ensure that the coffee beans, pods, or grounds remain in their original, vacuum-sealed packaging as we cannot accept returns on opened food items.

3

Ship the Product Back

Once authorized, pack your items securely and use the provided prepaid shipping label to send the package back to our roasting facility.

4

Receive Your Refund

After our quality control team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing